Business Process Management (BPM)

Track description

Business Process Management (BPM) can be defined as the set of concepts, methods and tools dedicated to the definition, implementation, improvement and structuring of processes in organizations. It emerged as a combination of mature organizational concepts (BPR, Six Sigma, TQM) and process-supporting technologies such as workflow management, BPM systems and service-enabled solutions. The use of business process automation promises significant efficiency gains for organizations through the coordination of activities, process participants and the integration of applications. The high demand for BPM is grounded in the ongoing pressure to improve operational efficiencies, opportunities related to process outsourcing/off-shoring and the interest in process standards such as ITIL and SCOR. Not surprisingly, global analysts such as the Gartner Group have identified Business Process Management as the number one priority of CIOs for the last seven years.

While a large body of knowledge related to modeling, simulating and executing business processes exists, BPM has hardly been subjected to ‘classic’ Information Systems questions. Such questions go beyond the design of BPM systems and surround the adoption, use, and implications of BPM approaches and technologies in organization. The proposed BPM track will encourage the wider adoption of Information Systems research in the increasingly popular and important domain of BPM. In alignment with the overall topic of the conference, the proposed track will focus topics such as

  • Success factors and measures of BPM
  • BPM adoption models
  • BPM governance
  • Business process innovation
  • Business process outsourcing
  • Process-aware Information Systems
  • Inter-organizational BPM
  • Process performance measurement
  • BPM in different industries
  • Process reference models

The proposed track will explicitly encourage research using a wide variety of papers covering quantitative and qualitative, empirical and theoretical research methodologies such as case studies, action research, surveys, experiments and Design Science.